Lets Find Out! Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. I don't seem to have Dolby Atmos though in Netflix? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Learn more about brightness. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. ADD UP TO 10 LIGHTS. Enter the password for your Wi-Fi network when prompted. My AVR supports Dolby vision pass through. It should display a wide range of folders for apps installed on your device. Got it as a gift in December, and have been using it ever since. A forum where Apple customers help each other with their products. (6 Safety Tips). Youve probably already guessed the solution here. AVForums.com is owned and operated by M2N Limited, I have the same problem if I use apple TV straight to the TV. This is a pretty glaring problem. Even video games they feel like theyd be too distracting. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I will list some issues to see if you have had them. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. However, how to do if the method doesnt work? Mine especially has issues with Dolby Vision. Aug 20, 2020 9:53 PM in response to i_rina. No, * Image on the television? All this fix does is force the Philips Hue app to repopulate its own data files. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. For some problems, it is difficult for you to find solutions online. Everything that happens on scenario 1 happens here. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. You can open it by typing %appdata% in the taskbar. With Philips Hues new devices, all is possible. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Aug 21, 2020 5:09 PM in response to i_rina. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Press question mark to learn the rest of the keyboard shortcuts. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Going to this page you will see the Hue Sync boxes that are available. My LG tv has only HDMI ARC and not eARC. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . New technology and new devices will always have some problems for many users. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Hello just here to say you are my favorite person as this has fixed my issue too!! Uninstall both Hue and Hue Sync app and reinstalled them. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I got the same issue. It may be that the users are not familiar with how to use it, or some hardware and software problems. Is it possible to output Dolby Atmos and Dolby Vision? Starting to hate the sync box. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Go hands-free with voice This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. If you havent done that yet, first install your Hue Bridge. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I will tell you some methods to fix it. We and our partners use cookies to Store and/or access information on a device. Here I will give some suggestions if you will have some glitches. A: Answer. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi So, whats causing users to report connection issue after connection issue? Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? User profile for user: If you have any questions, feedback or suggestions about this article, please leave a comment below. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Once those devices are good to go, youll need the Hue app. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. The consent submitted will only be used for data processing originating from this website. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Your Hue lights can now sync to those while the signal is passed through to your TV. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Or experience the music that you are listening to transports you to a different universe? Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? All Rights Reserved. Connect it to your TV and HDMI-connected devices to. I am using a DisplayPort to HDMI cable. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Read more. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. So, it would seem I'm the only one having this issue. 8. Losing Signal While Using Secondary HDMI Ports. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Joseph_S. I'm on the fence about the Sync Box and am looking to be convinced by some owners. I just couldn't get a decent effect with the light bars. While they both can work together, you dont need one to run the other. Smart Home Point 2019-2023. They both sample video and audio output to your monitor and have your Hue lights react accordingly. Continue holding the BIND and EJECT buttons for 10-15 seconds. I have no problems with any other device . With each update, new release notes are published so that you can keep track. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. My Smart Plug Keeps Turning On (or Off) By Itself! On your PC, search for %appdata% in the taskbar. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. So almost every software or App will release patches for the upgrading. Hold the option key to show the Library folder. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Your comment will be manually reviewed and approved by Tristan in less than a week. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. They recommended I change the cable between the Sync Box and my TV. The Hue app is the central control for all of your Hue devices on your smartphone. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Save my name, email, and website in this browser for the next time I comment. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Aug 25, 2020 7:50 PM in response to jdo_apple. The Philips Hue . Hue uses these connections to create their surround lighting experience. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Theres another problem that has to do with how you set up your Hue Sync Box. Enter the password for your Wi-Fi network when prompted. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Copyright 2000-2023 M2N Limited E. & O.E. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. (2 ways), Are Philips Hue Bulbs Bright Enough? Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Click on the search icon on your taskbar and search for %appdata%. Press J to jump to the feed. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. If the AP is the reason that causes the connection issues, so how to fix it? User profile for user: It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Or want to be part of a movie? I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. All rights reserved. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Some users reported that the app would lose connectivity as often as once every hour. If Not, Why Not?! Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Apps are complicated pieces of software. Who knows? The fix for this one is surprisingly easy. Then the out/tv from the Sync box runs to the tv. Now you can try to downgrade back to the previous version. This software allows the lighting system to react to the media youre playing on your computer or phone. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. I turned off the HDMI inactive for 20 min setting and this stopped it. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates What is the problem? Additionally, it may be worth contacting Philips Hue Support. Great article. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This app allows you to do a lot of fun things, it is for both Mac and PC users. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rollback the version of the Hue Sync App. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. You can use them together or separately. Ie. Any help appreciated.Seems to drop the connection every twenty minutes or so. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Is your Hue Bridge connected and added to the Hue app? However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Thank you for using Apple Support Communities. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Good question. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Especially smart apps that need to maintain a near constant connection with several devices at once. This is a very troublesome problem. APs are also best used for devices that dont require a 100% reliable internet connection. I don't get it. Cmcruz32, User profile for user: Other users have experienced problems with the app related to how it stores data on your PC. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Delete Appdata files, it will be repopulated. Sometimes your App maybe gets messed up, so it would be having connection issues. There seems to be an issue of integration with apple TV or a problem on device. Sync your on-screen TV content. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. ask a new question. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Is Philips Hue Z-Wave or Zigbee? The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Luckily, there's an easy way to fix this. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Make sure Bluetooth is enabled on your mobile device. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs?
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